FAQ

General

Is this like a store or something?

Yes, this is the official webstore for the France based Art Label Hello.L.A.

Can I pay with Credit Card?

All major credit cards accepted. Paypal too. Credit Card payment is secured by PayPal but you dont need a PayPal account to make your payment. Once you click “Proceed to PayPal”, just look for the “Don’t have a PayPal account?” link.

Are you going to sell my information?

Personal data is not used for anything other than facilitating purchases from the webstore.

Cassettes

Where’s my order?

We ship cassettes worldwide. Please allow 1/2 business days for orders to be packed and shipped. Orders received on the weekend will be processed the following workday. Then the magic of the Postal Service takes hold! Please note that we do not guarantee shipping times. If you believe your package may be lost, please contact us at thisishellola (at) gmail (dot) com (though keep in mind that we’re not responsible for lost or stolen packages). Buyers are responsible for any customs or duties in their country.

Can I cancel or change my order after it has been placed?

You can cancel or change any order that hasn’t already been shipped. Just send us an email at thisishellola (at) gmail (dot) com

What if my product is damaged or defective?

Everything we send out is brand new, and packaged securely. If your package was damaged in transit, please contact your local post office, or the courier directly to file a claim. We’re equally as sad when our products are harmed, but we’re not liable for any damages that occur during shipping. Once the item has shipped, it is out of our hands and becomes the responsibility of the courier to ensure safe delivery. In the unlikely event that your merchandise arrives damaged or defective, please send it back to us and we will send you replacement items. You are responsible for the shipping costs to return the item back to us. If the item is already sold out by the time it’s returned to us, we will have to either send a similar item (of your choosing among available stock) or issue a refund.

Clothing, Posters & Accessories

Where’s my order?

Clothing, Posters & Accessories are made to order. It takes a few days to create these products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. We do not guarantee shipping times. We are not responsible for lost packages during transit, but if you believe your package may be lost, please contact us at thisishellola (at) gmail (dot) com. All claims must be submitted no later than 30 days after the estimated delivery date. Buyers are responsible for any customs or duties in their country.

Can I cancel or change my order after it has been placed?

You can cancel or change any order before the status of the order is fulfilled. Just send us an email at thisishellola (at) gmail (dot) com. Once the order is being fulfilled, no changes can be made.

What if my product is misprinted, damaged or defective?

Clothing, Posters & Accessories are not manufactured and shipped by us. We are not responsible for any misprinted/damaged/defective products. If you somehow receive a product that is misprinted/damaged/defective send us an email at thisishellola (at) gmail (dot) com. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

If you have any other questions, hit us up at thisishellola (at) gmail (dot) com.

Thanks for your support. Stay alive.