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Is this like a store or something?
Yes, this is the official webstore for the France based Art Label Hello.L.A.

Can I pay with Credit Card?
All major credit cards accepted. Paypal too. Credit Card payment is secured by PayPal but you dont need a PayPal account to make your payment. Once you click “Proceed to PayPal”, just look for the “Don’t have a PayPal account?” link.

Where’s my order?
We ship Worldwide. Please allow 1/2 business days for orders to be packed and shipped. Orders received on the weekend will be processed the following workday. Then the magic of the Postal Service takes hold! Please note that we do not guarantee shipping times. If you believe your package may be lost, please contact us (though keep in mind that we’re not responsible for lost or stolen packages). Buyers are responsible for any customs or duties in their country.

I don’t like awesome things anymore. Can I cancel or change my order after it has been placed?
You can cancel any order that hasn’t already been shipped. Just send us an email and we will issue a refund. Act fast.

It looks like a truck ran over my package, can I send it back?
Everything we send out is brand new, and packaged securely. If your package was damaged in transit, please contact your local post office, or the courier directly to file a claim. We’re equally as sad when our products are harmed, but we’re not liable for any damages that occur during shipping. Once the item has shipped, it is out of our hands and becomes the responsibility of the courier to ensure safe delivery. In the unlikely event that your merchandise arrives damaged, please send any damaged items back to us and we will send you replacement items. You are responsible for the shipping costs to return the item back to us. If the item is already sold out by the time it’s returned to us, we will have to either send a similar item (of your choosing among available stock) or issue a refund.

Are you going to sell my information to some jerks?
Personal data is not used for anything other than facilitating purchases from the webstore.

 

If you have any other questions, hit us up at thisishellola (at) gmail (dot) com.

Thanks for your support. Stay alive.